This page explains how to request deletion of your Uptime360 account and the personal data associated with it. Account deletion is free of charge.
Send an email from the email address (or phone number) registered with your Uptime360 account to:
In your email please include:
9876543210)We will action your request within 30 days of receiving it and reply by email to confirm completion.
Alternatively, you can also reach us on WhatsApp at +91 70757 35579.
The following will be permanently removed:
Indian tax and warranty regulations require us to keep certain records even after account deletion. These will be retained, but de-linked from your personal profile so they cannot be used to identify you in routine operations.
| Data | Why retained | Period |
|---|---|---|
| Booking and invoice records | Statutory financial records (Income-Tax Act, GST Act) | 7 years |
| Service-visit reports tied to a contract | Warranty proof for completed work | Up to 5 years post-completion |
| Aggregated, anonymised analytics | Already de-identified — cannot be traced back to you | Indefinite |
If you have an active AMC contract or unresolved booking, we may need to first complete or formally close it before fully deleting your account, because the contract is a legal obligation between you and us. We will explain this in the confirmation reply.
If you change your mind, reply to our acknowledgement email within 7 days of submission and we will cancel the deletion. After deletion is executed (within 30 days), recovery is not possible.
For full details on what data we collect and how we use it, see our Privacy Policy.
Winday Associates
Email: privacy@windayamc.com
WhatsApp / Phone: +91 70757 35579
Postal: Hyderabad, Telangana, India